Pre-sales Services
We understand that choosing the right photovoltaic solution is critical for our customers.
That's why we offer a full range of pre-sales services to ensure you make an informed decision:
Free Consultation
Our team of professionals will patiently listen to your needs, answer your questions about photovoltaic power generation, and provide initial recommendations and solutions.
Site survey
We will arrange for our technicians to conduct a site survey to assess your roof conditions, light resources, etc. and customize an optimal PV system solution for you.
Program Design
Based on the results of the site survey and your specific needs, we will provide a detailed PV system design program, including system configuration, equipment selection, expected power generation, investment income analysis.
Product Selection
We will recommend the most suitable PV modules, inverters and other equipment according to your budget and needs, and provide detailed product information and performance parameters.
Technical Support
Our technical team will provide you with professional technical support, answer your technical problems in the process of program design and product selection.
Business negotiation
We will have a detailed business negotiation with you to determine the final cooperation program, price, payment method, delivery date and so on
After-sales Service
We understand that the long-term stable operation of PV systems is crucial to our customers. Therefore, we have established a perfect after-sales service system to provide customers with a full range of multi-level service guarantee to ensure the efficient operation of your PV system and maximize your return on investment.
Training content: We will train your operation and maintenance personnel on system operation, maintenance and troubleshooting.
Training Methods: We provide on-site training and remote training, which is convenient for you to choose flexibly.
Training Materials: We will provide detailed training materials and operation manuals for your operation and maintenance personnel to learn and refer to.
Warranty Period: We provide product warranty service, the specific warranty period depends on the product type.
Warranty Scope: During the warranty period, we will repair or replace the faults caused by product quality problems.
Maintenance Response: We promise to respond within 24 hours after receiving the customer's maintenance request and solve the problem in time.
Training content: We will train your operation and maintenance personnel on system operation, maintenance and troubleshooting.
Training Methods: We provide on-site training and remote training, which is convenient for you to choose flexibly.
Training Materials: We will provide detailed training materials and operation manuals for your operation and maintenance personnel to learn and refer to.
Adequate stock: We have sufficient stock of spare parts to ensure timely replacement in case of system failure.
Rapid Supply: We have established a perfect supply chain system to respond quickly to customers' spare parts needs.
Genuine: We guarantee that all spare parts are genuine, ensuring a perfect match with your system.
Regular visit: We conduct regular customer visits to understand the operation of the system and collect your comments and suggestions.
Problem tracking: We will follow up on customer feedback until the problem is completely solved.
Service Improvement: We will continue to improve our service quality based on customer feedback to enhance customer satisfaction.
We promise
Quick Response
We promise to respond within 24 hours after receiving a customer service request and solve the problem in time.
Professional Service
Our service team is professionally trained and experienced to provide you with efficient and professional service.
Customer First
We always adhere to the customer-centered, dedicated to provide you with quality service, to protect your rights and interests.
By choosing us, you will get：
Perfect after-sales service system, so you do not have to worry.
Professional operation and maintenance services ensure efficient and stable operation of the system, maximizing your power generation profit.
Attentive customer service, allowing you to enjoy a distinguished service experience.
Contact Us